At phsloy, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player in the Philippines.
Here's a quick look at how phsloy protects your personal information every day.
All data transmitted between your device and phsloy is protected by industry-standard SSL/TLS encryption, keeping your personal and financial information secure at all times.
phsloy does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate and improve your gaming experience on our platform.
phsloy processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
You have the right to access, correct, and update your personal data held by phsloy at any time through your Account settings or by contacting our support team.
Subject to legal and regulatory retention requirements, you may request deletion of your personal data from phsloy's systems by submitting a written request to our Data Protection Officer.
phsloy uses cookies to enhance your browsing experience and analyse platform usage. You can manage your cookie preferences at any time through your browser settings.
âšī¸ Notice: By registering for or using the phsloy platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the phsloy platform immediately.
1.1 For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA") and its Implementing Rules and Regulations, phsloy acts as the Data Controller in respect of personal data collected through the phsloy platform at phsloy.com.
1.2 As Data Controller, phsloy determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in compliance with applicable Philippine data protection law.
1.3 phsloy has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection legislation. Contact details for the DPO are provided in Section 13 of this Policy.
2.1 phsloy collects the following categories of personal data from players and platform visitors:
3.1 phsloy collects personal data through the following means:
3.2 phsloy does not collect sensitive personal information (as defined under the DPA, such as health data, religious beliefs, or political affiliations) except where strictly necessary for responsible gaming purposes (e.g., self-exclusion records) or as required by applicable law.
4.1 phsloy processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, technical data |
| Age and identity verification (KYC) | Identity data, ID documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services and game history | Gaming and behavioural data |
| Bonus and promotion administration | Identity, financial, gaming data |
| Customer support and dispute resolution | Identity, communications data |
| Fraud prevention and AML compliance | All categories as required |
| Responsible gaming monitoring | Gaming, behavioural, identity data |
| Platform analytics and improvement | Technical, behavioural data (anonymised) |
| Marketing communications (with consent) | Contact, gaming preference data |
| Regulatory reporting and legal compliance | All categories as required by law |
5.1 phsloy processes your personal data on the following legal bases under the DPA:
6.1 phsloy does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
6.2 All third-party service providers engaged by phsloy are required to process personal data only on phsloy's instructions and in accordance with applicable data protection law. phsloy does not permit third-party processors to use your data for their own independent purposes.
6.3 In the event of a merger, acquisition, or sale of all or part of phsloy's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via the email address registered on your Account.
7.1 phsloy retains your personal data for as long as your Account remains active and for such additional periods as are required by applicable Philippine law or regulatory obligation. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of Account plus 5 years after closure |
| KYC documents and verification records | Duration of Account plus 5 years after closure |
| Financial transaction records | 10 years from transaction date (AMLC requirement) |
| Gaming history and session logs | Duration of Account plus 3 years after closure |
| Customer support communications | 3 years from date of communication |
| Self-exclusion and responsible gaming records | Duration of exclusion plus 5 years |
| Marketing consent records | Until consent is withdrawn plus 1 year |
| Technical logs and cookies | Up to 13 months from collection |
7.2 Upon expiry of the applicable retention period, phsloy will securely delete or anonymise your personal data in accordance with its data disposal procedures, unless further retention is required by a specific legal obligation.
8.1 phsloy uses cookies and similar tracking technologies on the phsloy platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the platform is used.
8.2 phsloy uses the following categories of cookies:
8.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phsloy platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by phsloy:
9.2 To exercise any of the above rights, please contact phsloy's Data Protection Officer using the contact details provided in Section 13. phsloy will respond to all valid requests within thirty (30) calendar days of receipt, in accordance with the DPA's requirements.
9.3 phsloy may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party. You may be asked to provide a copy of a valid government-issued ID for this purpose.
10.1 phsloy implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phsloy will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA's breach notification requirements.
10.3 While phsloy takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. phsloy cannot guarantee absolute security and encourages players to use strong, unique passwords and to enable 2FA on their Accounts.
11.1 The phsloy platform is strictly intended for adults aged 21 years and above. phsloy does not knowingly collect personal data from individuals under the age of 21.
11.2 If phsloy becomes aware that personal data has been collected from a person under 21 years of age, it will immediately suspend the associated Account, delete the personal data in question, and return any deposited funds to the originating payment source.
11.3 If you are a parent or guardian and believe that your child has registered on the phsloy platform, please contact our support team immediately via live chat so that we can take prompt action.
12.1 phsloy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly.
12.2 Where changes to this Privacy Policy are material â meaning they significantly affect your rights or how your personal data is processed â phsloy will notify registered players via the email address on file at least fourteen (14) days before the changes take effect.
12.3 Your continued use of the phsloy platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should close your Account and cease using the platform before the changes take effect.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or phsloy's data processing practices, please contact our Data Protection Officer using the following details:
13.2 If you are not satisfied with phsloy's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.
13.3 For responsible gaming concerns or to activate self-exclusion tools, please visit our Responsible Gaming page or contact our support team directly via live chat.
Your data is safe with us. Join players from Manila, Cebu, Davao, and across the Philippines who trust phsloy for secure, fair, and responsible online gaming.